This policy explains what personal information Office Ease collects when you use www.officeease.store, why we collect it and what we do with it. It covers orders placed on our store and enquiries sent to us by phone or email.
Information we collect
- Order information. Your name, delivery address, billing address, email address and phone number.
- Payment information. Card payments are handled by our payment providers. We never see or store your full card number.
- Device information. Standard web data such as your browser type, IP address and the pages you view, collected through cookies and similar technology.
- Messages. Anything you send us, including the height and setup details you give us when you ask for a recommendation.
How we use it
- To take payment and get the boxes to your door.
- To contact you about a delivery, a spare part or a problem with an order.
- To answer a sizing question and keep a record of what we advised.
- To keep the records required for tax, accounting and warranty claims.
- To improve the store and understand which pages are useful.
- To send marketing emails, only if you asked to receive them. Every one has an unsubscribe link.
A note on the setup details you send us
When you tell us your height or that your back aches, we use it to recommend a product and nothing else. We do not treat it as health information, we do not build a profile from it and we do not share it with anyone. If you would rather we deleted the message once the order is settled, say so and we will.
Who we share it with
We share only what is needed with the services that run the business: our ecommerce platform, our payment processors, our delivery carriers and our email provider. We do not sell your personal information. We may disclose information where the law requires it or to protect our rights.
Cookies
Our store uses cookies to keep your cart working, remember your preferences and measure traffic. You can block cookies in your browser settings, though parts of the store may stop working.
How long we keep it
Order records are kept as long as we are required to keep them for accounting and warranty purposes, which is normally seven years from the date of the order. Marketing contacts are kept until you unsubscribe.
Your rights
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to ferrangusto7@gmail.com and we will respond within 30 days.
Children
Our store is not directed at children and we do not knowingly collect information from anyone under 13.
Changes to this policy
We may update this policy as the business changes or as the law requires. The version on this page is always the current one.
Get in touch
Office Ease
4560 Commercial St SE, Salem, OR 97302, United States
Phone: +1 503 371 4825
Email: ferrangusto7@gmail.com
Orders taken online 24 hours a day, seven days a week.